Question 1

Account Can I close or temporarily suspend my youwinbet account on my own?

Accepted Answer

Yes, at youwinbet you can temporarily suspend or permanently close your account yourself. There are two ways to do this.

Self-Exclusion (Temporary Break): Log in → Account Settings → Responsible Gaming → select Self-Exclusion. You can suspend your account for anywhere from 24 hours up to 5 years. During this period, logging in, making deposits, and placing bets will not be possible, and you will not receive any promotional messages. To reactivate once the period ends, contact support.

Permanent account closure: To disable your account permanently support@youwinbet.bestto email us or reach out via live chat. Accounts are closed within 24 hours of receiving the request. If you have a remaining balance, please complete the withdrawal process before the account is closed.

Once self-exclusion is active, it cannot be cancelled — you will not be able to return until the set period has ended. That's what makes this feature effective.

Question 2

Account I've forgotten my password — how do I get back into my account?

Accepted Answer

If you've forgotten your password, follow the steps below — the whole process takes just 2–3 minutes.

Step 1: On the login page Go to the login page and click the "Forgot password?" link below the password field.
Step 2: Enter the mobile number or email address you used during registration.
Step 3: A 6-digit OTP code will be sent to that number — you must use it within 3 minutes.
Step 4: Use the OTP to set a new password. Use at least 8 characters with a mix of uppercase, lowercase, and numbers.

If your mobile number has changed: In that case, contact us directly via Live Chat. After verifying your identity (with your name, date of birth, etc.), the support team will update the number and you can then proceed to reset your password.

Remember — youwinbet support will never ask for your password directly. If anyone does, be alert immediately.

Question 3

App Does youwinbet have a dedicated mobile app, and if so, how do I download it?

Accepted Answer

Yes, youwinbet has an Android app. Even though it may not be available directly on the Google Play Store, you can download the APK file from the youwinbet official site and install it manually.

Android download steps:
1. On the app page Go and tap the "Download APK" button.
2. Once the download starts, you may need to allow "Install from unknown sources" on your phone. Go to Settings → Security → Unknown Sources and enable it.
3. Once the download is complete, open File Manager, tap the APK file, and install it.
4. After installation, log in with your existing account — no need to register again.

For iOS Users: You can find the youwinbet app on the App Store. Search for "YouWinBet" or On the App page, Use the App Store link.

The app is approximately 35 MB, so we recommend downloading it over Wi-Fi or a strong network. Also make sure to allow push notifications — this way you'll receive bonus alerts and match updates in real time.

Question 4

App The app won't open or keeps crashing after installation — what should I do?

Accepted Answer

There are a few common reasons why the app may not open or might crash — and in most cases, you can fix it yourself.

Check these first:
1. Outdated Version: On the app page Check which version is the latest. If your app is out of date, download the new APK and reinstall it — you don't need to uninstall the existing app first; it will simply update.
2. Storage full: If your phone has less than 50 MB of free storage, the app may not run properly. Delete unnecessary files and apps to free up space.
3. Clear Cache: Settings → Apps → YouWinBet → Storage → Clear Cache. Then reopen the app.
4. Internet Connection: The app may not load on a weak network. Try switching to Wi-Fi or 4G.
5. Restart Your Phone: A simple restart often fixes the issue.

If none of the above works, support@youwinbet.bestEmail us with your phone model, Android version, and a screenshot of the issue. You'll typically get a resolution within 12 hours.

Question 5

KYC youwinbet is asking me to verify my identity before I can withdraw — what documents do I need?

Accepted Answer

KYC (Know Your Customer) verification is mandatory before your first withdrawal at youwinbet. This is a requirement of our international license and is also essential for the security of your account.

What you'll need to submit:
1. National ID Card (NID) – Clear photos of both the front and back. Blurry or cropped images will not be accepted.
2. Passport (alternative): If you don't have an NID, provide a photo of the main page of a valid passport.
3. Selfie: A selfie holding your NID — your face and the NID must both be clearly visible in the same frame.
4. Proof of payment (if applicable): If you use bKash or Nagad, the registered number must be in your own name.

Submission method: Log in → Account Settings → Identity Verification → Upload file.

Verification is typically completed within 24–48 hours. Once verified, you won't need to do it again. If any issues arise, our support team is ready to help.

Question 6

Payment I made a deposit via bKash but the funds haven't shown up in my account — what should I do?

Accepted Answer

Deposits via bKash or Nagad typically reflect in your youwinbet account within 30 seconds to 3 minutes. If more than 5 minutes have passed, follow the steps below.

Try checking these yourself first:
1. Check your transaction history in the bKash app to confirm whether the transaction was successful. If it shows "Pending" or "Failed", no money has been deducted.
2. Refresh your youwinbet account page.
3. Go to your Deposit History and check the status of the transaction.

If you have an issue, contact support: Via Live Chat or support@youwinbet.bestProvide the following details at:
– bKash transaction ID (TxnID)
– Deposit date & time
– Amount
– Your youwinbet user ID or registered number

With this information provided, the support team can usually resolve the issue within 1–3 hours. If the funds were genuinely deducted but never reached your account, they will be credited manually.

Question 7

Live Where can I find real-time match scores or live streaming on youwinbet?

Accepted Answer

youwinbet offers live scores and streaming for select events. You must be logged in to your account to access this feature.

How to view live scores:
Log in → from the menu, go to Betting Go to the section → click the "Live" tab. There you'll find real-time scores, over-by-over updates, and match statistics for all ongoing matches.

Live Streaming:
Live video streaming is available for selected cricket, football, and tennis matches. When a stream is available, a "Live" icon appears next to the match card — click it to start watching. An active balance (any amount) is required in your account to access the stream.

Push Notifications: Keep notifications turned on in the app to get alerts before a match kicks off. You can also use the "Favourite Matches" feature to track your preferred teams.

Live data updates may be slightly delayed (typically 5–10 seconds) depending on your network type.

YouWinBet FAQ – A direct answer to your question

Youwinbet FAQ – Why this page matters

Frequently Asked Questions

Learn More About youwinbet

Responsible Gaming

Bonuses & Offers

Mobile App

Betting Guide

High Roller Benefits

Registration & Login

Still have questions? Get in touch with our support team directly.

Live Chat

Email Support

Terms & Conditions

Got your answer? Get started now